Contact Us

We'd Love to Hear from You!

At Pantaya, we're always here to help. Whether you have a question about our products, need assistance with an order, or just want to share your feedback, we're just an email away.

Get in Touch

Email Us:
pantaya2007@gmail.com

Response Time:
We typically respond within 1-2 business days (Monday-Saturday, excluding Sundays and public holidays)

Business Address:
Pantaya
SJD, Room 7
Jagatpura, Jaipur
Rajasthan, India

What Can We Help You With?

Order Support:

• Track your order
• Modify shipping address
• Cancel or change your order
• Check order status

Product Questions:

• Size and fit guidance
• Product availability
• Care instructions
• Design details

Returns & Exchanges:

• Initiate a return or exchange
• Report damaged or defective products
• Check refund status
• Return policy questions

General Inquiries:

• Bulk or wholesale orders
• Collaboration opportunities
• Custom design requests
• Partnership inquiries

Feedback & Suggestions:

• Share your shopping experience
• Suggest new designs or products
• Report website issues
• General feedback

Before You Contact Us

Quick Answers:

Many questions can be answered quickly by visiting:

• Shipping Policy
  • Delivery times, shipping costs, and tracking
• Return & Refund Policy
  • How to return products and get refunds
• Privacy Policy
  • How we protect your information
• Terms of Service
  • Our terms and conditions
• About Us
  • Learn more about Pantaya

Track Your Order: Check your email for tracking information or log into your account to view order status.

When Contacting Us

Please Include:

• Your order number (if applicable)
• Detailed description of your question or issue
• Photos (for product issues or defects)
• Your contact information

This helps us assist you faster and more effectively!

Business Hours

Customer Service:
Monday - Saturday: 9:00 AM - 6:00 PM IST
Sunday & Public Holidays: Closed

Emails received outside business hours will be responded to on the next business day.

Connect With Us

Stay updated with our latest collections, exclusive offers, and creative inspiration:

Follow Us:

• Instagram: @pantaya (coming soon)
• Facebook: /pantaya (coming soon)
• Twitter: @pantaya (coming soon)

Newsletter: Subscribe to our newsletter for exclusive discounts, new arrivals, and style tips!

Frequently Asked Questions

How long does shipping take?
Standard delivery takes 6-7 business days after 1-2 days of processing time.

Can I return my order?
Yes! You can return products within 5 days of delivery. See our Return & Refund Policy for details.

Do you offer Cash on Delivery?
COD is available for select locations. Check at checkout to see if it's available for your pin code.

How do I track my order?
You'll receive a tracking number via email once your order ships. Click the link to track in real-time.

What if I receive a damaged product?
Contact us immediately at pantaya2007@gmail.com with photos. We'll arrange a replacement or refund within 24 hours.

We're Here to Help!

Your satisfaction is our priority. Don't hesitate to reach out with any questions, concerns, or feedback. We're committed to providing you with the best shopping experience possible.

Thank you for choosing Pantaya!

Unleash Your Creativity